Thank you for choosing www.silisealbag.com. We are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with the product you purchased, we offer a flexible refund policy. Please read the following refund terms carefully:

1. Refund Application Period
Customers can submit a refund application within 30 days after receiving the product. We will not be able to process a refund request after this period.

2. Refund Conditions
To ensure a smooth refund, please follow the following terms:

The product must be in its original condition, unused, and undamaged.
The product should include all original packaging, labels, and accessories.
The customer should provide proof of purchase (such as order number, invoice, etc.).
3. Refund Process
If you wish to request a refund, please follow the steps below:

Contact Customer Service: Contact our Customer Service team via email at bolddirect@silisealbag.com to explain your refund request and provide relevant order information.

Provide Return Information: Our Customer Service team will contact you after receiving your request and provide the return address and detailed return process.

Return the product: Return the product to our designated return address according to the instructions received. Please keep the mailing receipt for easy reference.

4. Refund Processing Time
After receiving and inspecting the returned product, we will process the refund within 7 working days. The refund will be returned to the original payment method, and the specific arrival time may vary depending on the bank or payment platform.

5. Shipping Fee Policy
If the return is due to our negligence (such as wrong goods, product defects, etc.), we will bear the return shipping costs. If you apply for a refund for personal reasons (such as dissatisfaction, not as described, etc.), the return shipping costs will be borne by the customer.

6. Special Circumstances
No refund will be given in the following cases:

The product has been used or damaged.

Requests that exceed the refund application period.

Products that have been specially customized or personalized.

7. Customer Service
If you have any questions or need further assistance, please feel free to contact our customer service team. We will serve you wholeheartedly.

Thank you for choosing www.silisealbag.com, we look forward to providing you with a satisfactory shopping experience!